Rofson Return Policy

Return Policy

Last updated: May 01, 2017

Thank you for purchasing products from Rofson Associates, Inc. (“Rofson”). We make every effort to provide consistent, quality foodservice disposable goods. We are dealing with volume products; so, we understand that from time to time inconsistencies may occur. If that happens, we will make every effort to correct the issue.


If you have purchased products online at our store ( or on Rofson mobile app and there is an issue, please contact us by calling 713-975-0700 (with your order number and date handy) within 7 days after the order is received and we will work with you to correct the issue.

  • Item(s) may be returned within 45 days of delivery date.
  • Item(s) must be unused and in original condition.
  • Unless the return is due to a Rofson shipping error, the customer (that’s you) is responsible for the cost of return freight/shipping charges.
  • Shipping charges must be prepaid on all returned shipments and we recommend that you insure all returned packages for your protection – Rofson is not responsible for return shipments that are lost, pilfered, or damaged.
  • If item(s) were damaged in shipping, please contact us immediately. When possible, please take pictures of the damage so that we can submit the information to the carrier for reimbursement.
  • Once each item is inspected we will issue a refund or credit for the value of the item within 3 business days, less applicable 10% restocking fee.
  • Shipping fees are non-refundable