Last updated: May 01, 2017
Thank you for purchasing products from Rofson Associates, Inc. (“Rofson”). We make every effort to provide consistent, quality foodservice disposable goods. We are dealing with volume products; so, we understand that from time to time inconsistencies may occur. If that happens, we will make every effort to correct the issue.
If you have purchased products online at our store (www.rofson.sembamobile.com) or on Rofson mobile app and there is an issue, please contact us by calling 713-975-0700 (with your order number and date handy) within 7 days after the order is received and we will work with you to correct the issue.
- Item(s) may be returned within 45 days of delivery date.
- Item(s) must be unused and in original condition.
- Unless the return is due to a Rofson shipping error, the customer (that’s you) is responsible for the cost of return freight/shipping charges.
- Shipping charges must be prepaid on all returned shipments and we recommend that you insure all returned packages for your protection – Rofson is not responsible for return shipments that are lost, pilfered, or damaged.
- If item(s) were damaged in shipping, please contact us immediately. When possible, please take pictures of the damage so that we can submit the information to the carrier for reimbursement.
- Once each item is inspected we will issue a refund or credit for the value of the item within 3 business days, less applicable 10% restocking fee.
- Shipping fees are non-refundable